Human Resource Management at China Telecom

Human Resource Management at China Telecom 1. Introduction 1.1 Introduction to High-Performance Work System High performance work system is to achieve organization’s goals by fully using organization’s resources. It supports the right combination of technology, people and organization structure (Noe, 2014). Reasonable arranging human resource management practices is one of the mainly elements of creating the high performance work system. Three major practices include recruiting, selection and training and development. 1.2 Introduction of China telecom China Telecom Corporation Limited was established in 2002. The main business is focus on the service areas. At the end of 2003, it owns six affiliated companies that ware acquired by about RMB 46 million. Then it acquired 10 and 3 telecom companies, respectively, in 2004 and 2007. During this period, it provides voice service, data service and mobile service. In 2009, the company obtains a license about 3G mobile and provides this service in April of the same year. In 2013, the company obtains licenses to operate the 4G digital cellular mobile service. 2. Recruiting Account Executive 2.1 Three Parts of Recruiting In the first pact is called personnel policy provides the standards of implementing human resource management. Government provides now labor laws in 1995 and it impacts personnel policy about recruitment (Dickie). The main personnel policy in China telecom Company is internal and external recruiting. It helps the company to decide vacancy characteristics about account executive. Internal recruiting focuses on employees who work in the company. It chooses the qualify employees by analyzing and assessing the performance of junior employees. When the company never chooses reasonable candidates inside the company, external recruiting is a right policy. Enough potential employees outside the company are chosen. Then the company determines right recruitment sources before analyzing the applicant characteristics. Two main sources are job posting and electronic recruiting. According to job posting, the company put recruitment information about account executive on corporate intranets, such as the time of recruiting. It only focuses on the internal staffs in the company. Furthermore, the company recruits new employment by electronic recruiting, such as online recruitment. The company put the network advertisement on the website commonly used, such as Sohu.com, Sina.com.cn and other website. It focuses on people in the global level. At last, the company chooses three or four recruiters with professional knowledge and skills. They have more than 5-year work experience in relevant areas. When they recruit the candidates, they pay attention to the candidate’s skills and knowledge. At the same time, they give some information about account executive. Then they provide some positive information about account executive to attract the candidate to apply for the job. For example, as an account executive, the salary is about RMB 2000 per month. The company helps employees to pay parts of insurance and the company records the significant information and feedback timely (Noe, 2014). 2.2 The Impact of Recruiting Using internal recruiting increases the employees’ satisfaction and reduces employee turnover (Croteau, 2014). It is cheaper than recruiting outside the company. According to external recruiting, the company solves the problems about staff shortage. The company recruits the professional with plentiful experience. It increase work efficiency. On the other hand, job posting give qualified employees who work in the company opportunities to apply to become account executives. It spends less time and costs than then other sources. Using electronic recruitment attracts many candidates from any regional or countries. It expends the scope of recruitment and offers more choice about account executive (Nell, 2010). Furthermore, the traits and behaviors of recruiter impact the result of recruiting employees. Some recruiters pay attention to the theoretical basis, but other may pay attention to the practical ability, such as enough work experience. Reasonable recruiting increases the quality of employees. It improves work performance indirectly. 3. Selection – Account Executive 3.1 The Five Stages of Selection There are five steps in the process of selecting account executive in the follow (Noe, 2014). The company follows this process to pick up their qualified candidates. At the beginning of selection, the company needs to analyze application forms of candidates. With job application form, the candidates provide their full name, address, telephone. If the candidates work before in other company, they need to provide company’s name, the year of work, name of employer, position held and reason for leaving. Then educational background is necessary for candidates to writes. They only write the information about high school, college and above. Also, they must provide graduation certificates. If they have some award-winning experience in the study period, they can copy the certificates and put them after the application forms, such as IELTS certificates in two years, Interpretation certificates and other certificates. At last, it provides three or four references’ name, such as th eir superiors’ name and their colleague’s name (Noe, 2014). After analyzing job resumes, the company provides written tests and answering phone call. The written tests provide 100 questions about related laws, management and the company. For example, how to respond the customer complaint? How account executives increase the employees’ satisfaction? How to deal with the conflict between employees? The other tests called answering phone call. The company gives a situation and candidates need to give the reasonable measures. For example, if a customer said the company spends a long time to deal with problem and the customer was anger, how the account executive answer the customer by phone call. After the candidates finish the text, they wait for the company’s notice. Then structured interview is used to examine the candidates’ organizing ability and communicative competence. At first, the company provides a total why do you agree team work or not. Then the candidates divide into two groups A and B. A group agrees and B apposed to this view. The company gives them one hour to debate each other. During this period, everyone in two groups must engage in the debate. They must give some reasonable evidences to support their view. After the debate, the company gives the final score by score of team and person. The score of team is focus on the task assignment and achievement. It reflects the organizing ability. Then the company gives the score of everyone based on the condition of debate. For example, the candidate provides enough reasonable evidences or not. The expression is clarity and smoothly or not. These two points are the mainly individual scoring criteria. After determining the qualified candidates, the company must to check background information about candidates. This process spends about two or four weeks to know information about candidates from person references provided. If the person points out the candidates has some negative behavior, such as using violence in the workplace (Noe, 2014). The candidate is never recruited. At the same time, the company makes sure the truth of the information on the applicant forms by checking. If the information on the applicant forms is truth and the candidates have never bad action like criminal behavior, the candidates are qualified. At last, the company determines the final qualified candidates who will work in the company. During the process of selection, it is based on multiple-hurdle model. The company deletes the unqualified candidates in each step. For example, the company chooses the candidates with high scores on the process of interview and test (Noe, 2014). 3.2 The Impact of Reasonable Selection In order to increase competitive advantage and work performance, the company must select the high quality employees. The process of reasonable selection helps the company to select the employees who are best for accounts executives. These employees the company selected have enough skills to complete tasks. It increases the efficiency and quality of completing tasks. It provides contribution to create the high-performance system indirectly. 4. Training and Development – Account Executive 4.1 The Process of Training Learning management system (LMS) helps the company to improve the efficiency of training process. The company use LMS to identify need, make plans and analyze the training outcomes (Noe, 2014). At first, the company needs to conduct needs assessment. The company belongs to the service industries. It wants to provides high quality service and expand its market. The company needs to know which employees with lack of knowledge and poor work experience. Then the company arranges training class for them. The tasks of training help employees to learn how to record the information through computer and know how to deal with the relationship between customers and the company. Before training, the company needs to do some preparation work. At first, the company makes sure employees have basic cognitive ability, such as reading and writing skills, speaking with English clearly, using basic computer technology and the ability to deal with problem in the job. Also, it is necessary for the company to provide a positive work environment. The company prepares enough training material and gives employees one or three months to practice and training. At the some time, the company gives employees praise and encourage in order to high efficiency and quality of training (Noe, 2014). Then the company needs to plan the reasonable program of training. The company arranges the training class from employees who want to training. It shows employees with high performance are chosen at first. Training is to increase employees’ work skills. Complete this objective, the company two training method, such as computer-based training and on-the-job training. During the computer-based training, the company gives trainees one month. It takes less time and money to learn online. It is convenience of trainees who lives far from the company. On-the-job training shows the company gives trainees one month to practice with a mentor. If trainees have some problems, they can ask the mentor for help. Training program implements based on the mainly five principles of learning. The first point is that skills employees learned in training are work-related. These skills can help them finish the work better. It helps trainees to know how to implement o their job and gather experience in the working. Then the company gives trainees some opportunities to understand what they learned clearly by the internship. Also, it is easy for trainees to remember and understand the content by implementing high quality training planning. At last, the materials the company provided must be clear and easy to reading The last step is to evaluate the result of training. The company provides the training relate to their current job, they need to analyze the skills that are used in job or not. If these skills trainees learned increase the quality and efficiency of completing their job, it shows the training has a great success. If not, company need to analyze the shortcoming of training and adjust. 4.2 The Process of Development The company usually uses career management system to plan the development programs for staff. According the analysis of the weaknesses and strengths, the company needs to evaluate whether the employee has an opportunity to become an account manager. Next, the company use performance appraisals to analyze the success factors of high performance. If the company provides the opportunities of promotion, the company plans a long-term program about employee development. Also, the company points out employees are becoming an account manager within the next four years. The employees need to use communicate competence to deal with the conflict between company and customers. They must maintain the company’s image. At last, the employees plan for an account manager. They increase the management capacity, organizational capabilities and the ability to deal with the problem. They determine to reach the goals in two or three years. 4.3 The Impact of Training and Development Training and Development encourage employees to complete the work better and faster by increasing job satisfaction (Dennis). The employee turnover reduces. The company helps employees to arrange and manage their time. Next, employees learn much knowledge and skills about the job clearly. Training and development help them to know detail information about the job. Furthermore it helps employees to add value in the company. 5. Conclusion Recruiting in the company attracts many patient talents. It expends the selection of talents who are suitable for account executive. According to selection, the company knows detail information about employees such as behavior, skills and ability. Then the company arranges the employees by training and development. These three practices maintain the normal operating of the company in the next five years.

Three Disciplines

The Three Disciplines all appeal to me in some ways, but if I had to choose between anthropology, psychology, and sociology, I would have to choose psychology. The reasoning behind it will be explained in detail but it can be broken down to three main reasons; being the first discipline with verified results and facts rather than unproven theories, having more post-high school opportunities considering that I wish to pursue a career in business, and being the most in-depth discipline. Psychology has more quantitative information, more interesting career opportunities and more systemized in comparison to anthropology and sociology.My character is very self-assured and I am not convinced easily, so with all my stubbornness, I cannot be persuaded by theory, I need proof. In 1879, Wilhelm Wundt opened the first experimental laboratory in psychology at the University of Leipzig, Germany (WGBH Educational Foundation, 2001). Obviously one would know that the beginning of psychology did not start exactly when the laboratory in Germany was opened, but the first sign of actual documentation and recording of results in a scientific environment was created.Laboratories were places where psychologists like Sigmund Freud, Carl Jung, Ivan Pavlov, B. F. Skinner and more would be taken seriously when they would introduce their ideas of psychoanalytic theory, the conscious and unconscious mind, analytical psychology, collective conscious, unconditioned and conditioned response and stimulus, classical conditioning, and operant conditioning (Collinshaw & Kritzer & Warecki, 2011, p. 59, 61, 64, 65). In the 1870s, zoos became unattended â€Å"laboratories†, especially with the so-called â€Å"ethnological exhibitions† or â€Å"Negro villages†. † (Wikipedia, 2011). The earliest anthropological laboratories were the use of zoos, which is very hard to take seriously, even though it makes sense. Anthropology is the scientific study of the origin, the behaviour , and the physical, social, and cultural development of humans, so studying animals first would be an adequate place to start, since animals are much less complex. Sociology is a relatively new academic discipline. It emerged in the early 19th century in response to the challenges of modernity. † (edu. learnsoc. org, 2011). Sociology itself is behind in comparison to psychology and anthropology so it is expected that it would not have as many legitimate records or working environments as psychology. In the future, I wish to pursue a career involving mainly business courses, just because that is what I like. I enjoy economics, which is basically applying the thought of people to numbers and prices, to get an outcome.I researched the economics program and psychology program at the University of Toronto, and they in fact have no relation together, but within my undergraduate years I am able to take psychology courses along with economics courses. In my perception, I feel like I c an use certain psychology courses to understand the mind better and take advantage of that from a business point of view, and generate profit. Courses like Cross-cultural psychology, and Special Topics in Human Communication can help me delve into the human mind.Cross-culture psychology is the examination of culture-blind and culture-bound aspects of traditional psychology that includes issues of diversity, cultural influences on basic psychological processes, and the impact of culture on social and developmental processes (University of Toronto, 2012). By studying cultural influences, I could maybe create a product that is appealing to today’s Canadian culture. Special Topics in Human Communication is the examination of selected topics in psychological approaches to human communication (University of Toronto, 2012).Communicating better or more efficiently could increase sales of some sort where I would have to encourage and convince people to purchase something. There defini tely are courses in anthropology that can be tied into an economics program that would actually help me in my future career, like Social Theory Through Everyday Life, which explains theories of culture and society, with examples from ordinary life and fantasy and their popular expressions (University Of Toronto, 2012), but the issue is that I have no interest in the study of society as a whole, I would rather study an individual.Sociology courses once again pertain to groups of people rather than the individuals in them, with courses like Women and Work, and Race Class Gender, which are pretty self explanatory (University of Toronto, 2012). As a person of specificity and depth, I wish to study individuals rather than crowds. As I already mentioned, I am a person of depth, and psychology is deep because it is broken up into so many sub-fields or â€Å"Schools of Thought† as our course book labels them. Anthropology only has four sub-fields, and sociology is broken up into seve ral issues to study rather than sub-fields.Psychology consists of biological, clinical, cognitive, comparative, developmental, education and school, evolutionary, industrial, personality, social, and positive (Wikipedia, 2012). In our course so far we have not even covered half of those sub-fields. Anthropology consists of cultural anthropology, archeology, linguistic anthropology, and physical anthropology (Wikipedia, 2012). Our course has covered three out of those four sub-fields already. Traditional focuses of sociology have included social stratification, social class, culture, social mobility, religion, secularization, law, and deviance.Our course has covered some of those issues. Psychology leads with the most sub-fields that probably needed a lot of work to organize and separate, which is why psychology appeals to me the most. In conclusion, psychology is a much more interesting and diverse discipline since it deals with the individual mind rather than society itself. In my future career psychology courses could be very affective if I deal with people face to face. This essay has proven to me and to the reader what opportunities psychology has for me in the future. References * edu. learnsoc. org. History of Sociology. Retrieved from http://edu. earnsoc. org/Chapters/1%20introduction/3%20history%20of%20sociology. htm * University of Toronto. Arts & Science 2011-2012 Fall/Winter Session Timetable for: Sociology [SOC courses]. Looking for the official U of T Faculty of Arts and Science home page?. Retrieved from http://www. artsandscience. utoronto. ca/ofr/timetable/winter/soc. html * University of Toronto. Course Descriptions — Anthropology. (n. d. ). Welcome to the Department of Anthropology — Anthropology. Retrieved from http://anthropology. utoronto. ca/undergraduate/courses * WGBH Educational Foundation. The History of Psychology.Retrieved from http://www. learner. org/discoveringpsychology/history/history_nonflash. html * Wikipedia. A nthropology – Wikipedia, the free encyclopedia. Retrieved from http://en. wikipedia. org/wiki/Anthropology * Wikipedia. History of anthropology – Wikipedia, the free encyclopedia. Retrieved from http://en. wikipedia. org/wiki/History_of_anthropology * Wikipedia. Psychology – Wikipedia, the free encyclopedia. Retrieved from en. wikipedia. org/wiki/Psychology * Wikipedia. Sociology – Wikipedia, the free encyclopedia. Retrieved from http://en. wikipedia. org/wiki/Sociology * * * * * *

Pleasure †Morality Essay

Mill is an heir of an intellectual movement in England known as Utilitarianism; utilitarianism is concerned with the acquisition of pleasure and elimination of pain. John Stuart Mill follows the guidelines of utilitarianism in order to decide if certain actions are moral. Utilitarianism states that a person should perform the action that produces the most pleasurable outcome for every person involved. In order to accurately judge if one pleasure is greater than another, the person must be unprejudiced and have experienced both; such judges will prefer the higher pleasures over the lower ones. However, Mill recognizes that people aren’t always driven to follow moral social standards, because the reasons behind their actions can be not only external but internal as well. What Mill means is that expectations of us from our peers and from a higher being, such as God, do not obligate us to follow these rules set out by society; it is our own feeling within that holds us accountable to these standards. Lastly, Mill believes that in order to be a moral creature, we must obey the three conditions of utility: 1) Goodness is understood as production of happiness, elimination of pain, 2) for all of those concerned with the action, and 3) each counts for one and â€Å"no more than one. † Utilitarian’s believe that a person’s actions are right if they produce happiness; â€Å"the greatest happiness of greatest number,†(Denise, Peterfreund, and White, p. 158). Michael, Peter and Samir are employees at Initech and are planning scamming the company by installing a computer virus that skims money out of the company’s bank account. Mill would look at this action by looking at the conditions of utilitarianism. Although they meet the first criteria of producing happiness through the elimination of pain by acquiring large amounts of money, they do not meet part two or three. In regards to part two, it does produce happiness for the ones directly performing the scam but it indirectly affects the other members working for Initech as well as stakeholders and therefore causes pain for those indirectly affected. Lastly, the third condition to count for one and only one is not met because a lot of people are involved. Mill also considers that in order for an action to be moral, it must come from within. Peter, being the leader of this scam, has no internal morals or considerations for those around him. Michael and Samir are only involved in this scam because they are the brains in this operation and it wouldn’t be possible to perform this action otherwise. Mill believes that although people are motivated by their own desires and they shouldn’t act on them. However, Peter, Michael, and Samir do just that. Mill thinks that when people are excessively fortunate that they are incapable of enjoying it because it only benefits themselves. This goes to show that their scam is immoral because it only directly increases their happiness due to their own self-interests. Also, Mill argues that a person with high capacities will need more to make him happy and therefore is capable of experiencing larger quantities of pain; however, they still shouldn’t allow this to lower their expectations and faculties. Although Peter has experienced a prolonged period of pain while working at Initech through tedious tasks and constant pressure from his eight bosses, this should not be a good enough reason for him to affect others’ faculties and reduce their worth as human beings. Mill says,† it is greater to be a man dissatisfied than a pig satisfied,† (p. 162). In other words, Peter is not capable of experiencing the highest form of pleasure, and therefore chooses to increase the lower pleasures, lowering his existence in the world. Many people who start off wanting everything which is moral sometimes turn to selfish measures. The reason why so many people end up becoming selfish is due to being in occupations that lower their aspirations of something greater; which may be a reason why Michael, Peter, and Samir choose to go through with this scam. They are not unprejudiced judges because they do not know what higher pleasures consist of; due to lack of opportunity. Considering all of these utilitarian schemes, Mill would argue that although on the surface Michael, Samir, and Peter seem to be acting immorally, they could possibly be unable to accurately judge both the higher and lower pleasures because they were not capable of enjoying the higher pleasures.

Fordism, Post-Fordism and the Flexible System of Production

------------------------------------------------- Top of Form Bottom of Form Other Free Encyclopedias  » Science Encyclopedia  » Science amp; Philosophy: Condensation to Cosh  » Consumerism - Consumerism And Mass Production, Consumerism And Post-fordism, Soap, The Politics Of Consumerism Consumerism - Consumerism And Post-fordism soap particular class world fordist consumption market mass Ads by Google Mr Power Giant Controller Saves 50% of your GEYSER costs! Pays for itself within months. www.mrpower.co.za Online Commodity Trading Technical Reports for Gold, Oil and More. Join Easy-Forex ® Now! www.Easy-Forex.com Estimation amp; Planning Agile Estimation and Planning 2-day in-depth course www.agileacademy.co.za†¦show more content†¦An important corollary of these developments is that as style becomes central in product differentiation, it is necessary for styles to change rapidly. What has been described as the essentially postmodern practice of pastiche is an outgrowth of these marketing and economic changes, in which capital recycles old styles in a desperate attempt to create products that seem new and improved. As the commodity becomes even more divorced from use-or exchange-value, it becomes a sign, able to be given a variety of possible and mutable meanings depending on the particular market segment. Price fluctuates not according to actual production costs but according to how much a particular consumer will pay. Cultural intermediaries, or those members of the professional-managerial class that work in cultural industries such as advertising or public relations, serve as cultural guides for the middle class, helping these consumers navigate the array of potential commodities available for consumption and offering their lifestyles as models of how to live successfully in this new world of constant consumption. 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